Shipping Policy

Effective Date: February 21, 2026

This Shipping Policy outlines delivery times, costs, and procedures for orders placed through our website https://www.ajandcompany.co.in/ (the "Website"). By placing an order, you agree to the terms of this Shipping Policy.

1. Processing Time

• Orders are typically processed within 1-2 business days (excluding weekends and public holidays)
• You will receive an email confirmation with tracking details once your order ships
• During sale periods or festivals, processing may take slightly longer

2. Shipping Coverage

We currently ship across India. Deliveries are available to most pin codes through our trusted logistics partners.

3. Delivery Times

Estimated delivery times after dispatch:

Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad):

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days

Tier 2 Cities (Jaipur, Lucknow, Chandigarh, Pune, Ahmedabad, etc.):

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days

Other Areas:

• Standard Shipping: 7-10 business days
• Express Shipping: 3-5 business days

Note: Delivery times are estimates and may vary due to unforeseen circumstances.

4. Shipping Costs

• Free Shipping: On orders above ₹999
• Standard Shipping: ₹50 flat rate for orders below ₹999
• Express Shipping: Additional charges apply (calculated at checkout)
• Cash on Delivery (COD): Available for orders up to ₹10,000 (₹50 COD fee applies)

5. Order Tracking

Once your order ships:

• You will receive an SMS and email with tracking details
• Track your order through the link provided or log in to your account
• For any tracking issues, contact our support team

6. Delivery Instructions

• Ensure someone is available to receive the package
• Verify the package condition before accepting
• In case of damage, refuse delivery and contact us immediately
• For COD orders, keep the exact amount ready

7. Failed Delivery Attempts

• Our courier partners will make up to 3 delivery attempts
• After failed attempts, the package will be returned to us
• Re-shipping charges may apply for re-delivery

8. Address Changes

• Address changes are only possible before the order is dispatched
• Contact us immediately if you need to modify your shipping address

9. Contact Us

For shipping-related queries:

Email: support@ajandcompany.co.in

Phone: +91 95369 19970, +91 97728 24113

Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST